Refund policy

We want you to be happy with your ProSlider gear. This policy explains returns and refunds for purchases made on this website.

Returns — 14 days

You have 14 days after receiving your order to request a return. To be eligible, your item must be unused and in the same condition you received it, with all accessories and in its original packaging, together with your proof of purchase.

How to start a return

Start your return through our contact page and select “Refund” as the reason. We’ll reply with return instructions and the return address. Please do not send items back before your return has been approved — items sent without prior approval can’t be accepted.

Refunds

Once we receive and inspect your return, we’ll let you know whether it’s approved. If approved, you’ll be refunded to your original payment method within 10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear.

Damaged, defective, or wrong items

Please inspect your order on arrival. If anything is defective, damaged, or incorrect, contact us immediately through our contact page (reason “Refund”) so we can evaluate the issue and make it right.

App subscriptions (ProSlider Premium)

Subscriptions to ProSlider Premium are purchased and managed by Apple. Refund requests for in-app purchases are handled by Apple under their terms — see Apple’s refund process.

Pre-orders and launch-offer items (non-refundable)

Products purchased as part of a pre-order or launch offer — including any item bought at a discounted launch price — are sold as final sale. They are non-refundable and non-returnable. The reduced price reflects the early, pre-production nature of these orders.

Pre-order payments are used directly to fund the industrialization and production of the product. In this sense, a pre-order works like a fundraising contribution: you are helping bring the product to life and you share in the risk that this involves, rather than making a standard purchase of a finished, in-stock item.

By placing a pre-order at the discounted price, you acknowledge that you do so at your own risk and that, to the fullest extent permitted by law, you are not entitled to a refund, exchange, or compensation for these items.

We work hard to deliver every unit as promised, and production problems are extremely rare — almost never the case. However, in the unlikely event of a production issue, delay, or error on our side, GO SLIDER LIMITED reserves the right to decide, at its sole discretion, whether and how to address it, and does not guarantee any refund or additional compensation beyond what is strictly required by applicable law.

Questions

For any return or refund question, reach us through our contact page. Nothing in this policy affects your statutory consumer rights.